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Return & Refund Policy

Thank you for supporting my small creative business! I want you to love your purchase.  Please do read the product descriptions carefully before making your purchase. If something isn’t quite right with your order here’s how returns work:

 

Returns

  • You may request a return within 14 days of receiving your order.

  • Items must be unused, in their original packaging, and in the same condition you received them.

  • Custom or personalised items (including bespoke calligraphy) cannot be returned unless they arrive damaged or incorrect.​

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Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please email me within 7 days with your order number and a photo, and I’ll sort it out right away.

 

Refunds

  • Once I receive and inspect the returned item, I’ll process your refund to your original payment method.

  • Shipping costs are non-refundable, and return postage is the responsibility of the customer unless the item arrived damaged or incorrect.

 

Workshops & Digital Products

  • Workshop bookings are non-refundable, but you may transfer your space to someone else if you can’t attend.

  • Digital products are non-returnable once downloaded.

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