Last updated April 2018
Data Protection in line with GDPR 2018
Personal information, or personal data, refers to any information about an individual from which that person can be identified.
When you purchase from us at we ask for, and collect, personal information such as your name, billing and delivery address, telephone number, email address, items ordered and payment details.
If you sign up to receive our email newsletter, we will request and store your name and email address. Buy agreeing to receive our newsletter you are opting in to hear about all news, updates, offers, product releases, blog posts and workshop dates. You can opt-out of receiving these emails at any time using the unsubscribe link at the bottom of the newsletter email.
Third-party providers of advertisements may also collect information regarding your visit to jenroffe.com. This may include where you are geographically, how you were referred to us (e.g. search engines or email marketing), your browser and device type, the pages you viewed, the duration of your visit and any search terms used. This information may be collected even if you do not register an account with us.
We use this information to make your shopping experience as easy and enjoyable as possible in the following ways:
To process your order including delivery, payment and returns.
To send you special offers and promotions that may be of interest if you have consented for us to do so, You may opt-out of receiving these messages at any time.
Any information we collect about customers' browsing and buying habits is used for statistical analysis and to continuously improve our website and the products and services offered to you as our customers.
Our delivery service has selected access to your details for delivery purposes only.
When you make a purchase online, we will contact you by email to notify you of updates to your order.
If using our local collect service you will be notified by email when your order is ready to collect.
We may also contact you about leaving reviews for products once you have received your order.
We will contact you by telephone if this aids communication when discussing commissions or order delivery enquiries.
Where you contact us via social media to make an enquiry, we will respond via that channel
For special delivery items being delivered by our courier, the courier company may send you an email with a delivery update if you provided a valid email address when you placed the order.
If you purchase an item a gift or craft fair and consent to an electronic receipt this will be sent via email.
Right of access
You have the right to obtain confirmation that your data is being processed and request access to your personal data. You can make a request by email to .
In the first instance we will provide a copy of the information free of charge. However, we may charge a reasonable administration fee when a request is manifestly unfounded or excessive or to comply with requests for further copies of the same information although this does not mean that we will charge for all subsequent access requests.
We will without delay and within 1 month of your request (subject to extensions in some cases):
confirm what personal data we hold about you;
provide a copy of the data in commonly used electronic format if the request is made electronically.
provide any supporting explanatory materials.
We can extend the time to respond by a further two months where requests are complex or numerous. If this is the case, we will inform you of this within one month of the receipt of the request and explain why the extension is necessary.
Data portability – in addition to your access right you can require us to provide a copy of your information that we hold in a commonly used machine-readable format.
Rights of Rectification and Erasure (the right to be forgotten) You may ask us to correct or remove information you think is inaccurate or no longer necessary.
You can sign up to receive marketing communications either through our online sign up form, or at external events like gift fairs by completing your name and email address in the boxes provided.
Marketing communications may be sent by either electronically via email.
You the choice to opt out of receiving marketing communications from us.
If you do not wish to continue to receive marketing from us, click on the ‘Unsubscribe’ link in any email communications.
Third party sites
Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We use the latest secure server technology to ensure your information is protected to the highest standards. We use encryption to safeguard your personal information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. The encryption technique we use is the highest standard available for e-commerce.